Refer a Friend Terms and Conditions

These terms govern the Oakbrook Loans "Refer a Friend" programme (the Programme). By sharing your referral link or taking part in the Programme, you agree to these terms. Please read them together with our Privacy Policy and the terms of your credit agreement with us. If anything is unclear, please contact us.

1. Definitions

• "We", "us", "our", "Oakbrook Loans" – Oakbrook Loans Limited, the provider of the Programme.
• "Referrer", "you", "your" – an existing Oakbrook Loans customer who has been issued a referral link.
• "Friend" – the person you refer to Oakbrook Loans using your referral link.
• "Referral Link" – the unique link or code we provide for you to share.
• "Referral Period" – the 90-day period beginning on the date we issue your Referral Link.
• "Reward" – the £50 payment described in these terms.
• "Cooling-off period" – the 14-day period during which your Friend has the right to withdraw from their loan agreement.

2. Who can take part

To take part as a Referrer, you must:

• be an existing Oakbrook Loans customer who has taken out a loan and been issued a Referral Link;
• be aged 18 or over and resident in the United Kingdom; and
• have an account in good standing.

We may decide that you cannot receive a Reward if you are behind on your repayments, your account is not in good standing, or you do not meet these conditions.

3. Who you can refer

You should only share your Referral Link with people you know personally and who are happy to hear from you. To be eligible, your Friend must:

• be aged 18 or over and resident in the United Kingdom;
• be new to Oakbrook – that is, they must not have previously taken out a loan with Oakbrook Loans or with any other Oakbrook brand; and
• meet our normal eligibility, affordability and credit checks.

4. Your referral link

Your Referral Link is unique to you and is active for the Referral Period (90 days from the date we issue it). After the Referral Period ends, your link will still take your Friend to Oakbrook Loans and they can still apply, but you will not earn a Reward for any application started after that point.

5. How to earn a Reward

You will earn a Reward where all of the following conditions are met:

• (a) your Friend starts their loan application using your Referral Link within the Referral Period;
• (b) your Friend is new to Oakbrook (see clause 3);
• (c) your Friend's loan is approved and paid out (see clause 7 on loans still in progress when the Referral Period ends); and
• (d) your Friend does not cancel their loan during the 14-day cooling-off period.

6. The Reward

The Reward is £50 for each successful referral. You can earn a Reward for up to 5 successful referrals, meaning you can earn up to £250 in total during the Programme. This is a lifetime cap for the duration of the Programme.

7. The Referral Period and loans still in progress

The qualifying event is when your Friend starts their application using your Referral Link. If your Friend starts their application within the 90-day Referral Period, the referral can still qualify even if the loan is paid out after the Referral Period has ended – provided the loan is paid out within 30 days of the Referral Period ending. This means a delay in processing an application that was started in time will not, by itself, cost you your Reward.

8. If more than one person refers your Friend

If your Friend receives referral links from more than one person, the Reward goes to the person whose link your Friend used to start the application that is paid out.

9. When and how we pay your Reward

Once your Friend's 14-day cooling-off period has ended and they have not cancelled their loan, we will pay your £50 by bank transfer into the account we hold on file for you. You do not need to claim it or do anything else.

If we no longer hold valid bank account details for you, or your account with us has closed, we may be unable to pay your Reward.

10. Being referred does not affect the lending decision

Being referred does not make your Friend more or less likely to be approved. Every application goes through the same eligibility, affordability and credit checks as any other Oakbrook Loans customer.

11. When a Reward is not payable

You will not earn a Reward where:

• your Friend has previously taken out a loan with Oakbrook Loans or any other Oakbrook brand;
• your Friend's application is not started within the Referral Period (and is not covered by the 30-day period in clause 7);
• your Friend's loan is not approved, is not paid out, or is cancelled during the cooling-off period;
• your Friend uses the same bank account as you (such applications may be flagged for review – see clause 12);
• we reasonably believe the Programme has been misused (see clause 13); or
• the Programme has been withdrawn.

12. Shared or connected bank accounts

Where your Friend's application uses the same bank account as you, the application may be flagged for review. We will not automatically refuse a Reward in these cases – we may pay it where our checks confirm the referral is genuine (for example, where you and your Friend share a household account).

13. Fair use of your referral link

Your Referral Link is for sharing privately with people you know. You must not:

• post your Referral Link publicly or use it for advertising;
• use paid search, social advertising or similar to promote your link;
• send unsolicited or bulk messages (spam); or
• suggest that you are acting on behalf of Oakbrook Loans.

We may withhold Rewards, deactivate your Referral Link, or remove you from the Programme if you breach these conditions.

14. Fraud and misuse

We may withhold or withdraw a Reward, suspend your participation, and investigate where we reasonably suspect the Programme is being misused – including fake or coordinated applications, self-referral, or any attempt to game the Programme. Our decision in these matters is final.

15. Tax

Any Reward you receive is yours. You are responsible for declaring and paying any tax that may be due on it, based on your own circumstances. If you are unsure, you should seek independent advice.

16. Your Friend's personal information

You should only share your Referral Link with a Friend who is happy to receive it. We will handle any personal information in connection with the Programme in line with our Privacy Policy.

17. Changes to or withdrawal of the Programme

We may change these terms, or change or withdraw the Programme, at any time. We will honour any Rewards you have already earned under the terms that applied at the time. Where we make material changes, we will take reasonable steps to make them available.

18. General

These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights or the terms of your credit agreement with us. If any part of these terms is found to be unenforceable, the remaining terms will continue to apply.

19. Complaints and contact

If you have a question or a complaint about the Programme, please contact us or see our complaints page.

Oakbrook Loans and OakbrookOne are trading styles of Oakbrook Loans Limited, Registered in England and Wales No. 08292621. Registered Office: The Poynt North, 45 Wollaton Street, Nottingham, NG1 5FW. Authorised and regulated by the Financial Conduct Authority.